Joe Wheeler EMC customers can text and/or email power outages directly to our Outage Management System by using the following directions:
1
Locate your:
- Account/Member number
- Meter number on your bill
Your bill should match one of the following examples. The location of your Account/Member and Meter numbers is highlighted in yellow.
2
Register your:
- Smart phone
- Email address
You can register up to FIVE smartphones and/or email addresses (i.e., other members of your household.) If you have multiple accounts with JWEMC, you will need to register your smartphones and/or email addresses with each account.
Registration
The following is the registration process:
Register a Smartphone
1
To register a smartphone text (SMS) the registration command to 1-256-300-2030
2
In the body of the text, type:
“Reg” followed by a space, followed by your account number (without the dashes), followed by a space, followed by “mtr”, followed by a space, and your meter number.
3
Once this message is sent and received by our Outage Management System, you should receive a confirmation message that includes the address associated with the account information you sent in the previous step
Your smartphone is now registered.
Register Your Email Address
You should follow the same instructions as for texting; use your email application to send this information to poweroutage@jwemc.org.
Once you have your smartphones and email addresses registered this step will only have to be repeated to add new:
- Smart phones
- Email addresses
You are now ready to report any power outages that you might have in the future.
Report Outage with Text Messages
1
Go to to the previous text string where you registered or start a new text message by typing 1-256-300-2030 in the To: field
2
In the body of the text, type Powerout
3
Send the message
4
You will receive a confirmation text.
NOTE: If you have registered more than one account, you will receive an indexed LIST containing all registered addresses and instructions on reporting an outage using the desired address’s index and the POWEROUT command. Ex. POWEROUT 1
If you need to cancel the report, send the command and a 0. Ex. POWEROUT 0
5
Once the power is restored, you will receive a notification
6
If, upon receiving the “Power Restored” notification, your power is still out:
Re-submit the Powerout text and our Dispatchers will be alerted that you are still out of power
Report Outage with Email Address
To report your power outage from your email address, you should follow the same instructions as for texting; only use your email application to send this information to our power outage email.
Commands
Commands that can be texted or emailed to our Outage Management System:
| Command | Expected Function |
| LIST | List 1-5 Addresses Enrolled on SMS/Email Account Number |
| CANCEL | LIST based per Enrolled Address, or if only one found-Cancel Reported Outage |
| STOP | Opt-Out of ALL SMS |
| START | Re-subscribe ALL SMS |
| UNSUBSCRIBE | Opt-out of ALL EMAIL |
| POWEROUT | LIST based per Enrolled Address, or if only one found-Report Outage |
| REMOVE | LIST based per Enrolled Address, or if only one found-Remove from Table |
| REG | Register – account number and meter number to enroll with email or SMS |