Joe Wheeler EMC customers can text and/or email power outages directly to our Outage Management System by using the following directions:

1

Joe Wheeler EMC Bill - member number is located at the top right corner. Meter Number will be located in the center of the bill, or your account number will be at the top left corner of the bill.

Locate your:

  • Account/Member number
  • Meter number on your bill

Your bill should match one of the following examples. The location of your Account/Member and Meter numbers is highlighted in yellow.

2

Register your:

  • Smart phone
  • Email address

You can register up to FIVE smartphones and/or email addresses (i.e., other members of your household.) If you have multiple accounts with JWEMC, you will need to register your smartphones and/or email addresses with each account.

Registration

The following is the registration process:

1

Smartphone screenshot "New MMS"

2

In the body of the text, type:
“Reg” followed by a space, followed by your account number (without the dashes), followed by a space, followed by “mtr”, followed by a space, and your meter number.

Smartphone screenshot "Reg, Account Number, mtr, and meter number"

3

Once this message is sent and received by our Outage Management System, you should receive a confirmation message that includes the address associated with the account information you sent in the previous step

Smartphone screenshot, including a confirmation message for the address associated with account

Your smartphone is now registered.

Once you have your smartphones and email addresses registered this step will only have to be repeated to add new:

  • Smart phones
  • Email addresses

You are now ready to report any power outages that you might have in the future.

1

2

In the body of the text, type Powerout

3

Send the message

4

You will receive a confirmation text.

NOTE: If you have registered more than one account, you will receive an indexed LIST containing all registered addresses and instructions on reporting an outage using the desired address’s index and the POWEROUT command. Ex. POWEROUT 1

If you need to cancel the report, send the command and a 0. Ex. POWEROUT 0

Smartphone screenshot with confirmation text

5

Once the power is restored, you will receive a notification

Smartphone screenshot, "Power is restored" message

6

If, upon receiving the “Power Restored” notification, your power is still out:

Re-submit the Powerout text and our Dispatchers will be alerted that you are still out of power

Commands

Commands that can be texted or emailed to our Outage Management System:

 

Command Expected Function
LIST List 1-5 Addresses Enrolled on SMS/Email Account Number
CANCEL LIST based per Enrolled Address, or if only one found-Cancel Reported Outage
STOP Opt-Out of  ALL SMS
START Re-subscribe ALL SMS
UNSUBSCRIBE Opt-out of  ALL EMAIL
POWEROUT LIST based per Enrolled Address, or if only one found-Report Outage
REMOVE LIST based per Enrolled Address, or if only one found-Remove from Table
REG Register – account number and meter number to enroll with email or SMS