Discontinuance of Service by Distributor

Distributor may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, or of the application of Customer or contract with Customer. Distributor may discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer. The discontinuance of service by Distributor for any causes as stated in the rule does not release Customer from his obligation to Distributor for the payment of minimum bills as specified in the application of Customer or contract with Customer. See Operational Policy 219 for additional information.Upon Distributor’s approval of the customer’s medical necessity, disconnection of service will be postponed for 30 days from the originally scheduled disconnection date to allow customer time to make payment or alternative shelter arrangements. A physician’s statement must be completed by a medical doctor or nurse practitioner licensed to practice in the states of Alabama or Tennessee certifying that the disconnection of electric service would create a life-threatening medical situation for the customer or another permanent resident of the customer’s household. It is the responsibility of the customer to ensure that the medical necessity has been approved by Distributor. A life threatening medical condition does not relieve a customer of the obligation to pay for electric service, including any late fees incurred or other applicable charges. Distributor will only grant this postponement for termination 2 times in a 12 month period. If full payment of the past due amount, including all late fees, is not received by the end of the 30 day postponement period, electric service will be disconnected without further notice. Distributor evaluates weather conditions daily from the National Weather Service for Decatur, Alabama and Huntsville Alabama. In the event the forecasted temperature is expected to exceed 98 degrees Fahrenheit (F) or is expected to be below 32 degrees (F) on that day, Distributor will postpone the disconnection of service of residential customers scheduled for such disconnection due to non-payment. Where disconnection is postponed due to an extreme weather condition, the postponement will not extend beyond the extreme weather condition.