Schedule of Rules and Regulations


In case of conflict between any provision of any rate schedule and the Schedule of Rules and Regulations, the rate schedule shall apply.


These Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice. Such changes, when effective shall have the same force as the present Rules and Regulations.


This Schedule of Rules and Regulations is a part of all contracts for receiving electric service from Distributor, and applies to all service received from Distributor, whether the service is based upon contract, agreement, signed application, or otherwise. A copy of this schedule, together with a copy of Distributor’s Schedule of Rates and Charges, shall be kept open to inspection at the offices of Distributor and/or on the website at our website. A customer shall also receive such information upon application for electrical service and anytime upon request. All retail rate actions initiated by Distributor will be communicated to the public via the website and through advertisements in the local newspapers. Also, the customer’s bill will show the energy consumption for the prior 12 months’ billing period, if applicable. See Operational Policy 219 for additional information.

Residential Energy Services Program

Distributor, in fulfillment of the purposes and provisions of the Tennessee Valley Authority Act (TVA) and as part of its electric service, may make available funds to eligible electric Customers for energy improvements identified in a survey for the Customer’s dwelling under the Residential Energy Services Program being conducted by Distributor and TVA. Eligible Customers must sign repayment agreements under which the funds made available will be repaid to Distributor. Monthly repayment amounts due for this service will be included as part of the electric bills from Distributor. Except as otherwise agreed in the repayment agreement, the provisions of the section entitled Billing of this Schedule of Rules and Regulations shall apply to bills for the amounts made available by Distributor as part of its electric service for weatherization measures. Distributor may also make available disbursements to participants to encourage the installation and efficient use of electric appliances and devices in dwellings.

Billing Adjusted to Standard Periods

The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month. In the case of the first billing of new accounts (temporary service excepted) and final billing of all accounts (temporary service excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charges will be adjusted on a basis proportionate with the period of time during which service is extended.

Relocation of Outdoor Lighting Facilities

Distributor shall, at the request of Customer, relocate or change existing Distributor-owned equipment. Customer shall reimburse Distributor for such changes at actual cost including appropriate overheads.

Meter Tests

Distributor will, at its own expense, make periodical tests and inspections of its meters in order to maintain a high standard of accuracy. Distributor will make additional tests or inspections of its meters at the request of Customer. If tests made at Customer’s request show that the meter is accurate within 2%, slow or fast, no adjustment will be made in Customer’s bill, and Distributor’s standard testing charge will be paid by the customer. In case the test shows meter to be in excess of 2% fast or slow, an adjustment shall be made in Customer’s bill over a period of not over 30 days prior to the date of such test, and cost of making test shall be borne by Distributor.

Non-standard Service

Customer shall pay the cost of any special installation necessary to meet his peculiar requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.

Standby and Resale Service

All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by Distributor, and Customer shall not directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof.

Notice of Trouble. Customer shall notify Distributor immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accidents affecting the supply of electricity. Such notices, if verbal, should be confirmed in writing.

Additional Load

The service connection, transformers, meters and equipment supplied by Distributor for each Customer have a definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Distributor. Failure to give notice of additions or changes in load, and to obtain Distributor’s consent for same, shall render Customer liable for any damage to any of Distributor’s lines or equipment caused by the additional or changed installation.